Parking and Security Training
Parking and security training is necessary to leverage a system like OPS-COM to manage parking and security operations. Having well-trained staff that understand the proper way to tie key functionality with business processes for successful, efficient operations is a key to success.
Whether your staff are new hires or existing parking enforcement staff needing a refresher, OPS-COM training will educate your parking and security team on best practices to utilize the system to the best ability making your operations as efficient as possible.
Product knowledge is very important for staff to be able to offer an exceptional customer service experience. Today’s clients are well-versed and experienced in online cloud principles. Staff needs to be up to speed and understand how a cloud-based tool such as OperationsCommander can best be used and configured to represent the organization.
| Bring New Hires Up To Speed High staff turnover creates an ongoing demand for training that puts a strain on many parking departments. Our e-training services will provide an efficient, low-cost way to transfer critical knowledge that will shorten the amount of time it takes to train new personnel. | Provide better customer service It’s a proven fact that investing in training boosts staff retention. Providing ongoing training increases your staff’s confidence which helps ensure that everyone on your team employs a consistent set of best practices on an ongoing basis. | Increase productivity OPS-COM offers a comprehensive set of features that, when used together, can significantly streamline your operations. Our expert trainers will provide your employees with an understanding of all OPS-COM’s functionalities, abilities, and limitations. |
Available Training
System users will learn best practices for implementing and leveraging the functionality of ParkAdmin and ViolationAdmin via a blend of instruction and hands-on exercises. We offer all documentation on our product wiki, and self-guided training is also available.
Three-hour Workshops
Our 3-hour workshops will provide participants with a strong grounding in the system’s abilities and the underlying business logic behind OPS-COM.
Participants have access to the following course options:
- Counter and Front-Line Staff Overview
- System Overview for New Hires
- Permits and Allocations
- Issuing and Managing Violations
One-hour Workshops
Our 1-hour workshops were created to offer specialized one-hour training content that covers important day-to-day functionalities within OPS-COM.
- Configuring Lot Allocations
- Permit Rollovers to Streamline Renewals
- Managing Pricing & Lot Administration
- Understanding User Types and Related Permissions
- Creating OPS-COM System Reports
Looking for a more customized training program?
We will help to develop a workshop that addresses your specific business needs.
Leverage our experience in the parking and security management space; we are here to help!
General parking and security training topics include:
- Developing a plan to increase profit and reduce costs
- Leveraging system automation to reduce administration time
- Custom strategies to improve business process
- Staff coaching to improve performance and ROI
- Evaluating operations and development of a custom-tailored solution
- Technology instruction and best practices
- Technical competence in configuration and maintenance
- Security best practices related to administration and permissions
- Customer service best practices and support
- Development of your own parking and security training collateral
Programs and session takeaways are designed with a focus on improving your business productivity and impact. We recommend small training groups but can accommodate session sizes of any size.
