Anderson University Modernizes Campus Parking Operations with OPSCOM

Anderson University is a private Christian university serving more than 2,300 students across a busy campus environment with approximately 30 parking lots, 1,850 parking spaces, and more than 250 on-street parking locations.

The university manages a wide range of parking workflows including student permits, faculty and staff parking, commuter parking, temporary permits, and enforcement operations across campus.

Each year, the parking department processes approximately 1,750 student permits along with more than 350 employee permits while supporting daily parking enforcement and compliance activities.

The Challenge

Anderson University was operating with a legacy parking management system that was becoming increasingly difficult to maintain and support.

The existing platform was bulky, difficult for new staff to learn, and lacked the modern operational workflows the university needed to efficiently manage permits and parking enforcement.

The university was looking for a more unified parking management approach that could:

• Combine permit management and parking enforcement into a single system
• Provide real-time access to parking data from handheld devices
• Simplify training for new and temporary employees
• Improve reporting and operational visibility
• Integrate with existing campus systems including PeopleSoft
• Reduce reliance on outdated software workflows

The parking department also wanted a system that would better support their patrol staff in the field while improving the overall efficiency of day-to-day parking operations.

The OPSCOM Solution

OPSCOM deployed a unified parking management solution that combined permit management, parking enforcement, handheld enforcement workflows, and reporting into a single cloud-based platform.

Using the OPSCOM platform, Anderson University was able to modernize several core operational areas:

Unified Permit and Enforcement Management

Parking permits, violations, and enforcement activities were managed within the same operational system, reducing duplicate processes and improving visibility across departments.

The university was able to manage multiple permit categories and parking allocations while giving patrol staff access to real-time vehicle and permit information directly from handheld devices.

Real-Time Mobile Enforcement

Field officers gained access to live parking data while performing enforcement duties across campus.

This allowed enforcement staff to validate vehicles quickly, issue citations efficiently, and work from current permit and vehicle information without relying on disconnected systems or delayed updates.

Integration with Campus Financial Systems

OPSCOM also worked with Anderson University to streamline the handling of past-due violations through integration workflows with the university’s PeopleSoft environment.

Custom reporting processes allowed parking violation information to be shared directly with the finance department for account processing and administrative follow-up.

Easier Administration and Staff Training

The new system simplified onboarding and training for employees and temporary staff by replacing older, more complex workflows with a more intuitive operational platform.

This reduced administrative friction while helping staff become productive more quickly.

The Outcome

Following the implementation of OPSCOM, Anderson University modernized its parking operations with improved visibility, simplified workflows, and better operational coordination across departments.

Key outcomes included:

• Faster and more efficient permit and enforcement management
• Improved reporting and operational insights
• Easier staff training and onboarding
• Real-time access to parking information for patrol staff
• Streamlined sharing of violation data with finance systems
• Improved communication with parkers through emailed citation notifications
• Reduced concerns around software obsolescence through ongoing platform enhancements

The university also benefited from OPSCOM’s continuous platform development model, receiving regular enhancements and operational improvements without needing to replace or rebuild core systems.

Modern Campus Parking Operations

For universities and colleges, parking operations involve far more than issuing permits or writing citations.

Modern campus parking management requires real-time coordination between permits, enforcement, reporting, finance systems, and field operations.

By moving away from disconnected legacy software and adopting a unified operational platform, Anderson University was able to simplify administration while improving the daily experience for both staff and parkers.